Frequently Asked Questions
Orders
Where do you ship?
We currently ship across New Zealand and Australia, with more international shipping coming soon.
Shipping rates and delivery timeframes are calculated at checkout.
How long will my order take to arrive?
Orders are typically packed within 1–2 business days.
Estimated delivery times across Australia and New Zealand will mentioned at checkout.
You’ll receive a tracking link once your order is on its way.
How should I store my tea?
Keep in a cool, dry place away from direct sunlight and strong odours. Close your tin after each use.
How long does the tea stay fresh?
For best flavour, we recommend enjoying your tea within 12–18 months of purchase. Each pack includes a best-before date.
Does your tea contain caffeine?
It depends on the blend.
Black and green teas naturally contain caffeine, while our herbal blends are caffeine-free.
Each product page lists caffeine information clearly.
Are your teas organic?
Most of our teas are grown following natural farming practices. However, not all of our estates hold formal organic certification - not because of how they farm, but because certification is costly and volume-dependent, making it out of reach for many small family estates.
We know the growers we source from and trust their practices. Where a blend carries certified organic status, it's noted on the product page.
Can I return or exchange my tea?
For food safety reasons, we can’t accept returns on opened tea products.
If your order arrives damaged or incorrect, please contact us within 7 days and we’ll make it right.
Do you offer wholesale?
We love working with cafés, retailers, and hospitality partners. Get in touch via our Contact page for wholesale enquiries.
Do you offer gift options?
Gift options and bundles are coming soon. Sign up to our newsletter or follow us on Instagram to be the first to know.
How can I contact you?
You can reach us anytime via our Contact page or email us directly. We aim to respond within 1-2 business days.
Frequently Asked Questions
Orders
Where do you ship?
We currently ship across New Zealand and Australia, with more international shipping coming soon.
Shipping rates and delivery timeframes are calculated at checkout.
How long will my order take to arrive?
Orders are typically packed within 1–2 business days.
Estimated delivery times across Australia and New Zealand will mentioned at checkout.
You’ll receive a tracking link once your order is on its way.
How should I store my tea?
Keep in a cool, dry place away from direct sunlight and strong odours. Close your tin after each use.
How long does the tea stay fresh?
For best flavour, we recommend enjoying your tea within 12–18 months of purchase. Each pack includes a best-before date.
Does your tea contain caffeine?
It depends on the blend.
Black and green teas naturally contain caffeine, while our herbal blends are caffeine-free.
Each product page lists caffeine information clearly.
Are your teas organic?
Most of our teas are grown following natural farming practices. However, not all of our estates hold formal organic certification - not because of how they farm, but because certification is costly and volume-dependent, making it out of reach for many small family estates.
We know the growers we source from and trust their practices. Where a blend carries certified organic status, it's noted on the product page.
Can I return or exchange my tea?
For food safety reasons, we can’t accept returns on opened tea products.
If your order arrives damaged or incorrect, please contact us within 7 days and we’ll make it right.
Do you offer wholesale?
We love working with cafés, retailers, and hospitality partners. Get in touch via our Contact page for wholesale enquiries.
Do you offer gift options?
Gift options and bundles are coming soon. Sign up to our newsletter or follow us on Instagram to be the first to know.
How can I contact you?
You can reach us anytime via our Contact page or email us directly. We aim to respond within 1-2 business days.
Ingredients
What ingredients are used in your skincare products?
You can purchase our all-natural skincare products directly from our website. Simply browse our collection, add your favorite products to your cart, and proceed to checkout. We offer secure payment options and fast shipping.
Are your products free from synthetic chemicals and toxins?
Our products are made with high-quality, natural, and organic ingredients. We carefully source plant-based oils, botanical extracts, and essential vitamins to nourish your skin. Each product page includes a full ingredient list.
Are your products cruelty-free and vegan?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
Products
Are your skincare products suitable for all skin types?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
How should I store my skincare products?
To ensure longevity and maintain the product’s efficacy, store them in a cool, dry place away from direct sunlight and heat. Avoid dipping fingers directly into jars to prevent contamination, and always keep lids securely closed.
How long do your products last?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
Frequently Asked Questions
Orders
Where do you ship?
We currently ship across New Zealand and Australia, with more international shipping coming soon.
Shipping rates and delivery timeframes are calculated at checkout.
How long will my order take to arrive?
Orders are typically packed within 1–2 business days.
Estimated delivery times across Australia and New Zealand will mentioned at checkout.
You’ll receive a tracking link once your order is on its way.
How should I store my tea?
Keep in a cool, dry place away from direct sunlight and strong odours. Close your tin after each use.
How long does the tea stay fresh?
For best flavour, we recommend enjoying your tea within 12–18 months of purchase. Each pack includes a best-before date.
Does your tea contain caffeine?
It depends on the blend.
Black and green teas naturally contain caffeine, while our herbal blends are caffeine-free.
Each product page lists caffeine information clearly.
Are your teas organic?
Most of our teas are grown following natural farming practices. However, not all of our estates hold formal organic certification - not because of how they farm, but because certification is costly and volume-dependent, making it out of reach for many small family estates.
We know the growers we source from and trust their practices. Where a blend carries certified organic status, it's noted on the product page.
Can I return or exchange my tea?
For food safety reasons, we can’t accept returns on opened tea products.
If your order arrives damaged or incorrect, please contact us within 7 days and we’ll make it right.
Do you offer wholesale?
We love working with cafés, retailers, and hospitality partners. Get in touch via our Contact page for wholesale enquiries.
Do you offer gift options?
Gift options and bundles are coming soon. Sign up to our newsletter or follow us on Instagram to be the first to know.
How can I contact you?
You can reach us anytime via our Contact page or email us directly. We aim to respond within 1-2 business days.